This section governs refunds, cancellations, and adjustments. It is intended to meet minimum consumer protection requirements while protecting Communi from misuse, minimizing chargeback risk, and ensuring affiliate commissions are calculated only on cleared and final transactions. By making any purchase or using Communi, Users expressly agree to this policy.

1. Scope

   1. This policy applies to:

      • Purchases of licenses, subscriptions, upgrades, or add-ons made directly through Communi;
      • Memberships or subscriptions to groups hosted on Communi; and
      • Affiliate commission adjustments linked to refunds, cancellations, chargebacks, or tax obligations.

   2. This policy does not apply to:

      • Payments processed outside of Communi by third-party group owners or services, unless expressly stated; or
      • Transactions subject to independent refund terms set by group owners.
   3. Communi reserves the right, in its sole discretion, to determine whether any transaction falls within this policy.

2. General Refund Policy

   1. Communi may, at its sole discretion, provide a thirty (30)-day money-back guarantee on new purchases (“Initial Purchases”).
   2. Refund requests must be submitted within thirty (30) days of purchase. Requests made outside this period are strictly ineligible unless required by mandatory law.
   3. Except as expressly provided in this Section, all sales are final and non-refundable.

   4. Communi reserves the right to:

      • Deny any refund requests if there is evidence of abuse, fraud, or violation of the Terms;
      • Offset refunds against outstanding fees, taxes, chargeback costs, or other unpaid amounts owed by the User; and
      • Limit or refuse refunds to repeat requesters.

3. Subscription Renewals & Cancellations

   1. Renewals, recurring payments, and add-ons are non-refundable once billed.
   2. Users remain responsible for all charges incurred prior to cancellation, including charges that post after a cancellation request but before processing is complete.
   3. To avoid future billing, Users must cancel at least one (1) business day before the next billing cycle.
   4. Communi may discontinue, modify, or reprice subscription offerings at any time. Where this occurs, Users will be notified in advance and may be offered a pro-rated refund, account credit, or alternative remedy, each determined solely at Communi’s discretion.

4. Group Subscriptions

   1. Group owners may set their own refund and cancellation terms for paid groups.
   2. Communi has no liability for refunds relating to group-specific subscriptions, except as expressly covered under Section 2.
   3. Users are solely responsible for reviewing the group’s refund policy before purchase. Disputes must be directed first to the group owner; Communi may intervene only at its sole discretion.

5. Affiliate Commission Adjustments

   1. Affiliate commissions are calculated exclusively on Net Transaction Value, defined as the gross sale price less:

      • Refunds, cancellations, or chargebacks;
      • Payment processing or transaction fees; and
      • Applicable taxes, levies, or other deductions required by law.
   2. If a customer refunds, cancels, or reverses payment, the associated affiliate commission is automatically voided.
   3. Communi may deduct, offset, or claw back commissions from pending or future payouts where adjustments occur after payout.
   4. Communi’s internal records shall be final, conclusive, and binding with respect to commission eligibility and calculation, and shall not be subject to external audit or challenge.

6. Refund Requests

   1. Refund requests must be submitted through the Support Center or via email to support@communi.com.
   2. Requests must include the account email and invoice or receipt number.
   3. If approved, refunds will generally be processed within ten (10) business days; however, Communi may extend processing times where additional review is necessary.
   4. Refunds will only be issued to the original payment method. Communi bears no responsibility for delays caused by banks, payment processors, or external factors outside its control.

7. Chargebacks & Unauthorized Disputes

   1. Users agree not to initiate chargebacks without first submitting a refund request under this policy.

   2. Unauthorized or fraudulent chargebacks constitute a breach of the Terms and may result in:

      • Immediate suspension or termination of the User’s account;
      • Recovery of chargeback fees, costs, or damages from the User’s balance or future payments; and
      • Legal action to recover amounts improperly disputed.

8. Finality

   1. All determinations by Communi under this policy are final, binding, and conclusive, except where overridden by mandatory consumer law.
   2. Communi reserves the right to update, amend, or withdraw this policy at any time. Continued use of the platform constitutes acceptance of the updated terms.