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Billing & Payments

This Billing & Payments Policy (the “Policy”) sets out the rules and procedures governing fees, billing, charges, payment methods, affiliate payouts, and related matters on the Communi platform. The purpose of this Policy is to ensure consistency, clarity, and compliance with applicable consumer protection and financial regulations, while protecting Communi from fraud, misuse, or undue financial risk.


By making any payment or receiving any payout through Communi, Users expressly acknowledge and agree that this Policy governs all aspects of billing and payments, in addition to the Communi Terms & Conditions, Refunds & Cancellations Policy, and Affiliate Program Terms.

  1. Scope

    1. This Policy applies to:

      • Purchases of licenses, subscriptions, upgrades, or add-ons made directly through Communi;
      • Membership or group subscription payments processed through Communi; and
      • Affiliate commission payouts, adjustments, or deductions administered by Communi.

    2. This Policy does not apply to:

      • Payments handled entirely by third-party group owners outside Communi’s systems; or
      • Independent refund terms set by group owners, except where explicitly incorporated into Communi’s platform checkout.

    3. Communi reserves the right, in its sole discretion, to determine whether any transaction or payout falls within the scope of this Policy.

  2. Payment Methods & Authorization
    1. Communi accepts only the payment methods expressly listed at checkout or in its documentation (including credit/debit cards, Stripe, PayPal, or other processors as updated from time to time).

    2. By providing payment information, Users authorize Communi and its payment processors to:

      • Charge all applicable fees, taxes, and charges automatically;
      • Store and re-use payment credentials for recurring or future transactions, subject to applicable law; and
      • Debit or credit the account for adjustments, refunds, or chargeback reversals.
    3. Users remain responsible for ensuring payment details are accurate and current. Communi is not responsible for failed, declined, or delayed transactions caused by outdated, inaccurate, or invalid payment information.
    4. Communi may require pre-authorization, hold amounts in reserve, or request additional verification for suspicious or high-value transactions.
    5. Communi may, at its discretion, refuse any transaction, reverse or cancel a charge, or impose spending limits where it suspects fraud, abuse, or breach of the Terms.
  3. Billing & Charges
    1. All fees are payable in the currency stated at checkout, unless otherwise specified by Communi. Communi reserves the right to designate the currency of record for its platform.
    2. Fees and prices are exclusive of all applicable taxes, duties, levies, and charges. Users are solely responsible for paying such amounts.
    3. Communi may modify its pricing, billing cycles, or fee structures at any time. Users will be notified in advance, and continued use of the platform constitutes acceptance of updated pricing.
    4. Users remain liable for all charges incurred prior to cancellation or termination, including any charges that are posted after a cancellation request but before such request is processed.
    5. Communi may invoice Users electronically. Users consent to receive invoices, statements, and receipts exclusively in digital form.
    6. Failure to pay any amounts due may result in immediate suspension or termination of access to the platform or related services.
  4. Non-Payment & Enforcement

    1. If a payment is declined, reversed, or otherwise fails, Communi may, without limitation:

      • Suspend or terminate access to the platform or any group subscription;
      • Withhold, offset, or claw back affiliate payouts or credits until outstanding amounts are resolved;
      • Apply amounts received from a User against outstanding debts owed;
      • Refer the account to collections; and/or
      • Take legal action to recover unpaid amounts, including interest and enforcement costs.
    2. Interest on overdue amounts may accrue at the maximum rate permitted by law, calculated from the due date until full payment is received.
    3. Users remain liable for all costs, expenses, and fees (including attorney’s fees and collection costs) incurred by Communi in recovering unpaid amounts.
  5. Affiliate Payments

    1. Affiliate commissions are governed by the Affiliate Program Terms, but subject to the following:

      • Calculations are on a Net Transaction Value basis (gross sale price minus refunds, chargebacks, transaction fees, and taxes);
      • Commissions are automatically voided where a transaction is refunded, cancelled, or reversed;
      • Communi may withhold payouts for reserves, fraud detection, or compliance checks; and
      • Communi may offset any amounts owed by the affiliate against pending or future payouts.
    2. Communi’s accounting and payout records are final, binding, and conclusive and shall not be subject to external audit, appeal, or dispute, except where required by mandatory law.
  6. Taxes
    1. Users are solely responsible for any taxes, duties, levies, or charges applicable to their purchases or payouts in their jurisdiction.
    2. Communi may, where required by law, collect and remit taxes on behalf of Users. Such amounts will be added to the billed price.
    3. Communi may request tax documentation (including W-8, W-9, or equivalent) from affiliates or group owners. Payments may be withheld until such documentation is provided.
    4. Communi is not responsible for advising Users on their independent tax obligations. Users must consult their own tax advisors.
  7. Refunds, Chargebacks & Adjustments
    1. Refunds and cancellations are governed by the Refunds & Cancellations Policy.
    2. Users agree not to initiate chargebacks without first submitting a refund request. Unauthorized or fraudulent chargebacks may result in account suspension, recovery of fees, and legal action.
    3. Communi may offset, delay, or claw back funds from future payouts to account for refunds, cancellations, chargebacks, or other adjustments.
    4. Users remain responsible for all costs incurred by Communi as a result of chargebacks or disputes initiated improperly.
  8. Billing Cycles & Renewal
    1. Subscription fees will be billed in advance on a recurring basis, unless otherwise stated.
    2. Users authorize Communi to automatically charge renewal fees to their payment method on file unless the subscription is cancelled at least one (1) business day before the next billing cycle.
    3. Communi may adjust billing dates, cycles, or invoice issuance times at its discretion.
  9. Records & Finality
    1. Communi’s billing, transaction, and payment records are the authoritative and binding source of truth for all financial matters.
    2. Such records are maintained for compliance and internal purposes only and are not subject to disclosure to Users, except as required by law.
    3. Users waive any right to audit or otherwise review Communi’s internal financial systems or calculations.
  10. Data Security
    1. Communi uses third-party payment processors and industry-standard safeguards to handle payment information.
    2. By providing payment details, Users acknowledge that Communi does not itself store complete payment card data, and such data is subject to the privacy and security policies of the relevant processor.
    3. Communi shall not be liable for any breach, delay, or error caused by third-party payment processors.
  11. Updates & Amendments
    1. Communi may update, amend, or withdraw this Policy at any time, with or without notice.
    2. Continued use of the platform, or acceptance of payouts, after notice of such updates constitutes binding acceptance of the updated terms.
  12. Limitation of Liability
    1. Nothing in this Policy obligates Communi to provide compensation or remedies beyond those expressly stated.
    2. Communi’s total liability arising out of or in connection with any billing or payment issue shall not exceed the amount actually paid by the User to Communi in the twelve (12) months preceding the issue.
    3. Users agree that Communi shall not be liable for indirect, incidental, special, consequential, or punitive damages relating to billing or payments.
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